Privacy Policy

1. Introduction

Horizon Real Estate Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website your-domain.com and use our real estate services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Register on the website
• Express interest in obtaining information about our services
• Participate in activities on the website
• Contact us for property inquiries
• Schedule property viewings
• Subscribe to our newsletter

The personal information we collect may include:

• Name and contact information (email address, phone number, mailing address)
• Property preferences and search criteria
• Financial information (for qualified buyers and renters)
• Government-issued identification (when required for transactions)
• Employment information (for rental applications)
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring URLs
• Pages viewed and time spent on pages
• Device identifiers
• Geolocation data (with your permission)

3. How We Use Your Information

We use the information we collect or receive for the following purposes:

• To provide and maintain our services: Including property search, viewing arrangements, and transaction processing
• To communicate with you: Responding to inquiries, sending property updates, and providing customer support
• To send marketing communications: With your consent, we may send you promotional materials about properties and services
• To improve our website: Analyzing usage patterns to enhance user experience
• To process transactions: Facilitating property purchases, rentals, and related services
• To comply with legal obligations: Meeting regulatory requirements in the real estate industry
• To protect our rights: Preventing fraud and enforcing our terms and conditions
• To send administrative information: Updates about policies, terms, and service changes

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using personal information depends on the data collected and the context:

• Consent: You have given us permission to process your data for specific purposes
• Contract: Processing is necessary to fulfill a contract with you
• Legal obligation: We must process your data to comply with the law
• Legitimate interests: Processing is in our legitimate business interests, provided this does not override your rights

5. Disclosure of Your Information

We may share your information in the following situations:

5.1 Business Partners

We may share your information with real estate partners, property owners, mortgage brokers, and other professionals involved in real estate transactions.

5.2 Service Providers

We employ third-party companies and individuals to facilitate our services, including:

• Website hosting and maintenance
• Email delivery services
• Payment processing
• Analytics services
• Customer relationship management (CRM) systems
• Marketing platforms

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that are sent to your browser from a website and stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and choices
• Marketing Cookies: Track your activity to deliver relevant advertisements

6.2 Your Cookie Choices

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

7. Third-Party Services

Our website may contain links to third-party websites and services, including:

• Google Analytics for website analytics
• Social media platforms (Facebook, LinkedIn, Instagram)
• Payment processors
• Property listing services
• Mapping services
• Virtual tour providers

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

9. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary depending on the type of information:

• Transaction records: Retained for 7 years to comply with legal and tax obligations
• Marketing communications: Retained until you unsubscribe or withdraw consent
• Website analytics: Typically retained for 26 months
• Inquiry data: Retained for 3 years or until you request deletion

When we no longer need your information, we will securely delete or anonymize it.

10. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights:

• Right to access: You can request copies of your personal data
• Right to rectification: You can request correction of inaccurate or incomplete data
• Right to erasure: You can request deletion of your personal data under certain conditions
• Right to restrict processing: You can request that we limit how we use your data
• Right to data portability: You can request transfer of your data to another organization
• Right to object: You can object to our processing of your personal data
• Right to withdraw consent: You can withdraw consent at any time where we relied on consent

To exercise any of these rights, please contact us using the information provided in Section 15.

11. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to refuse the sale of personal information
• Right to access your personal information
• Right to delete personal information
• Right to non-discrimination for exercising your rights

Note: We do not sell personal information to third parties.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without parental consent, we will take steps to remove that information from our servers.

13. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for material changes)
• Displaying a prominent notice on our website

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal information, please contact us:

16. Supervisory Authority

If you are located in the EEA and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.